SafeEarA private space for your inner work
Report a security problem
People trust SafeEar with some of their hardest moments. If you find a weakness in our website, app or service, please tell us privately so we can fix it quickly.
How to report
Email support@safeear.life with Security in the subject. Tell us what you found, the steps to see it for ourselves, and how to reach you. Please leave out anyone else’s personal details.
This address is for security problems. For help with your account, a payment or a session, use the Support page. If you are in danger, see Urgent help.
What we ask
- Test only with accounts you own. Never open, change or delete anyone else’s data.
- If you come across someone else’s personal details, stop, do not keep a copy, and tell us.
- No denial-of-service attacks, spam, social engineering of our team or listeners, or physical attacks.
- Do not use what you find to make calls, chats or payments at someone else’s expense.
- Give us reasonable time to fix a problem before you tell anyone else about it.
What we do
- We will reply as soon as we can, usually within a few working days, and keep you posted while we fix it.
- We will tell you when it is fixed, and thank you by name on request.
- If you act in good faith and follow the rules above, we will not take legal action against you for your research.