Is SafeEar safe?
Straight answers about who you talk to, what happens to what you say, and how payments work.
What is SafeEar?
SafeEar is an Indian listening and self-reflection service. You can talk privately with a verified human listener on a call or chat, or use a clearly labelled AI companion, guided meditation, Mind Comb, journaling and mood check-ins. It is not therapy, diagnosis or emergency care.
Are the listeners real and verified?
Yes. Every listener is an adult (18 or older) who joined by invitation, and every application is reviewed by the SafeEar team before the listener can appear to you. The AI companion is always clearly labelled as AI, so you always know whether you are talking to a person.
Is my conversation private?
Calls are never recorded. Conversations stay on SafeEar, and neither you nor the listener needs to share a phone number or social media. Listeners see only your chosen name. SafeEar runs no advertising or analytics trackers.
Are payments safe?
Payments go through Razorpay, a regulated Indian payment gateway. SafeEar never sees or stores your card or UPI details, and every payment is checked with Razorpay before your wallet is credited. Prices are shown before you begin.
What if a conversation makes me uncomfortable?
You can end it at any time, block the listener in one tap, or report the conversation. The SafeEar team reads every report, and a listener reported by three different people is paused straight away until the team has looked.
What if I am in crisis?
SafeEar is not an emergency service. In immediate danger call 112. For free, 24x7 support from a trained counsellor, call Tele-MANAS on 14416. Our urgent help page lists these numbers.
How do I contact SafeEar?
Write to support@safeear.life or use the support page. Our Privacy Notice names our Grievance Officer and explains your rights over your data.
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Our promises · Privacy Notice · Terms & Safety · Urgent help · Support